Privacy Policy

Effective Date: 2026

Business Name: CebuBikeRent

Website: https://cebubikerent.com

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1. Information We Collect

We collect personal information necessary to process your scooter rental reservations, verify your identity, and ensure the safety of our vehicle fleet. This includes:

• Personal Identifiers: Full name, nationality, email address, phone number, and local delivery/pickup address.
• Government Identification: Copies or photos of your valid Driver’s License and Passport or National ID (required for rental contract verification).
• Booking & Payment Details: Rental dates, selected vehicle models, transaction history, and payment status (processed securely via Booqable and our payment gateway partners).

2. How We Use Your Information

We use your personal data strictly for operational and legal purposes, including:

• Processing and confirming your scooter bookings.
• Verifying your eligibility to drive a motor vehicle in the Philippines under local LTO regulations.
• Contacting you regarding pickup, delivery, extensions, or emergency support.
• Processing security deposits, payments, and refunds.
• Complying with legal requirements under Philippine law.

3. Data Protection & Storage

We implement strict security measures to keep your personal data safe:

• Storage: Digital data is stored on secure, encrypted servers. ID copies are accessible only by authorized staff for verification purposes.
• Retention: We only retain your personal information for as long as necessary to fulfill the rental contract, resolve potential disputes, or comply with tax and legal record-keeping requirements.

4. Sharing of Information

We do not sell, trade, or rent your personal data to third parties. We only share information with:

• Service Providers: Integrated software solutions (such as Booqable for booking management and third-party payment processors) to complete your transaction.
• Legal Authorities: Philippine law enforcement or government bodies if required by subpoena, search warrant, or legal process.

5. Your Rights (Philippine Data Privacy Act of 2012)

Under Republic Act No. 10173, you have the right to:

• Access, update, or correct your personal information.
• Request the deletion of your personal data (subject to active contract fulfillment and legal retention requirements).
• Withdraw consent for marketing communications at any time.

6. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, you can reach our Data Protection team at:

• Email: info@copesholding.com
• Phone: +63 945 550 8859
• Address: Lapu-Lapu City, Cebu, Philippines